Our digital library collection vendor’s Support Services team are committed to providing quality solutions to common support questions. This article focuses on mobile device issues (Android, iOS, and Windows Phone).
- App Crashes and General Issues – The most commonly used solution for mobile devices is “What to do if a title is not properly loading or OverDrive’s mobile app is crashing.” This solution provides a few options for each type of mobile device to resolve general crash issues. Sometimes the problem stems from the app running in the background and forcing a shutdown fixes the problem, or rebooting the device sometimes may be all that’s needed. Either way, this solution should resolve most general problems that may occur with the OverDrive Media Console app for mobile devices.
- Format Compatibility – Another issue mobile device users may encounter is one of format compatibility. WMA, WMV, and PDF titles are not supported by OverDrive’s mobile app, and we have put measures in place to prevent unsupported formats from being shown as an option when appropriate. As a result, a user on a mobile device may see the “Borrowing and downloading are disabled for this device” when looking at a title in WMA, WMV, or PDF format.
- App Bookshelf vs. Website Bookshelf – In some instances, there is confusion between the OverDrive app’s bookshelf and the bookshelf on the library website. One solution that helps shed light on the difference between the two is “Where is the title I downloaded using OverDrive’s mobile app?” The other side of this is the solution “How to find titles you have checked out,” which helps clarify how to find titles on the library site’s bookshelf after you’ve checked them out.
- EPUB Download Errors – Another of the most common issues is one where OMC indicates that an eBook is prematurely expired. This is usually noted with the message “E_ADEPT_REQUEST_EXPIRED.” The cause of this is nearly always a date and time discrepancy between the device’s clock and Adobe’s servers. While allowing the device’s date and time to be set automatically works for most, setting it manually may be the best way to resolve this problem.
- Stalled Downloads – The final issue I want to highlight is one where the cellular connection may not be working reliably enough to download titles. In such cases, we have solutions specific to iOS and Android – the platforms on which the issue occurs commonly – which address trying Wi-Fi instead of cellular connections.
As always, if the help articles linked above do not immediately resolve the issues, contact your Library for additional assistance. Please visit the help pages by clicking on Help (question mark) so that you can research the help articles for your issue or contact your library with specific questions.
Post written by Justin Noszek is a Support Services Specialist at OverDrive.
The Audie Awards (or Audies) are bestowed annually in the USA for outstanding audiobooks. The Audies have been granted by the Audio Publishers Association, the not-for-profit trade organization of the audiobook industry, since 1996. Awards are given in close to thirty categories. Some of the awards relate to types of writing, including abridged and unabridged fiction and non-fiction, and such genres as romance and mystery; other awards recognize excellence in different styles of narration and production, such as multi-voiced performance and production values.
The titles below are just a sampling of audios that can be found in your library's collection!
- Forgive Me, Leonard Peacock by Matthew Quick
- The Ocean at the End of the Lane by Neil Gaiman
- Still Foolin' 'Em by Billy Crystal
- Reviver by Seth Patrick
Here's the full list of finalists for all categories! Want more? Browse the lists below to find other audios from your Library!
Big Library Read kicked off on February 17 and in the past week, Keys to the Kitchen been checked out more than The Book Thief, Inferno and every other title available in OverDrive digital libraries. Keys to the Kitchen has been the most borrowed title thanks to the more than 5,800 libraries who have been participating.
Now you’ll have the chance to get to know the author, Aida Mollenkamp, as she’ll be joining us for a Facebook chat this Wednesday (Feb. 26) at 7pm CST.
Have you been wondering how she learned about the art of cooking or what her favorite dish is? Now is your time to find out! To join simply click on this link on Wednesday evening at 7p CST and feel free to ask Aida anything that you’re curious about!
And the Mountains Echoed by Khaled Hosseini (2013)
An emotional, provocative, and unforgettable novel about how we love, how we take are of one another, and how the choices we make resonate through generation.
Broad in scope and setting, wise and compassionate in its storytelling. And the Mountains Echoed is a profoundly moving, captivating novel that demonstrates Kahled Hossenini’s deeply felt understanding of the bonds that define us and shape our lives—and of what it means to be human.
It begins with the heartbreaking, unparalleled bond between two motherless siblings in an Afghan village. To three-year-old Pari, big brother, Abdullah is more mother than brother. To ten-year old Abdullah, little Pari is his everything. What happens to them—and the large and small manners in which it echoes through he lives of so many other people—is proof of the moral complexity of life. In a multigenerational novel revolving around not just parents and children but also brothers and sisters, cousins and caretakers, Hosseini explores the many ways in which family members love, wound, betray, honor, and sacrifice for one another; and how often we are surprised by the actions of those close to us, at the times that matter most. Following its characters and the ramifications of their lives and choices and loves around the globe—from Kabul, to Paris, to San Francisco, to the Greek island of Tinos—the story expands gradually outward, becoming more emotionally complex and powerful with each turning page. – from jacket cover.
Propelled by the same remarkable instincts and philosophical insight that made The Kite Runner and A Thousand Splendid Suns so remarkable, And the Mountains Echoed shows once again that Khaled Hosseini is a born storyteller. – from jacket cover.
Praise for And the Mountains Echoed and Khaled Hosseini:
- “Captivating and affecting . . . A masterful and compassionate storyteller, Hosseini traces the traumas and scarring of tyranny, war, crime, lies, and illness in the intricately interconnected, heartbreaking, and transcendent lives of his vibrantly realized characters to create a grand and encompassing tree of life.”—Booklist (starred review)
- “Hosseini weaves a gorgeous tapestry of disparate characters joined by threads of blood and fate. . . . In this uplifting and deeply satisfying book, Hosseini displays an optimism not so obvious in his previous works. Readers will be clamoring for it.”—Library Journal (starred review)
Also by Khaled Hosseini:
- The Kite Runner (2003) Available format: Standard print book, Audio book on CD, and eBook. (This title is also available as a Graphic Novel & eBook Graphic Novel.)
- A Thousand Splendid Suns (2007) Available format: Standard print book, Audio book on CD, eBook and eAudio.
And be sure to watch:
- The Kite Runner DVD (2008) Directed by Marc Forster; and starring: Khalid Abdalla, Homayoun Ershadi, Shaun Toub, Atossa Leoni, Saïd Taghmaoui, Zekeria Ebrahimi, Ahmad Khan Mahmidzada.
Post written by C. Ford, staff member in the Collection Services Division of the Calcasieu Parish Public Library System.
The service that provides information about free civil legal aid programs, legal issues, self-help tools and courthouse self-help centers has gone mobile.
Use your phone to discover free civil legal aid programs, information and other resources. It is part of the national LawHelp.org network of nonprofit legal information sites that empower people to find help and help themselves. This is Louisiana's online source of free legal aid referrals, know-your-rights information and a variety of self-help tools. LouisianaLawHelp.org and its new mobile site are administered by the nonprofit legal aid organization Southeast Louisiana Legal Services in conjunction with Pro Bono Net, a nonprofit leader in increasing access to justice for the disadvantaged.
Search for free civil legal aid programs by zip code. Find information and resources related to family, housing, consumer, employment, benefits and other areas of concern to low-income people.
About Southeast Louisiana Legal Services (SLLS)
Southeast Louisiana Legal Services is Louisiana's largest non-profit provider of free civil legal aid. Offices in Baton Rouge, Covington, Hammond, Harvey, Houma, and New Orleans cover a 22-parish service area, handling a range of issues spanning family, housing, public benefits, consumer, and tax, among others. SLLS began in 1979 with a grant from the Legal Services Corporation. In 2003 SLLS merged with New Orleans Legal Assistance. In recent years the program expanded to serve areas in and around Baton Rouge and Houma.
About Pro Bono Net
Pro Bono Net is a national nonprofit organization dedicated to increasing access to justice through innovative uses of technology and increased volunteer lawyer participation. Pro Bono Net uses innovative web-based platforms—www.probono.net, www.lawhelp.org and www.lawhelpinteractive.org —to recruit and support volunteer lawyers and provide direct information and tools for self representation to low-income communities. Pro Bono Net has also developed Pro Bono Manager, pro bono practice management software that helps AmLaw 200 law firms increase pro bono participation, manage pro bono caseloads more efficiently and raise internal and external awareness of pro bono efforts. For more information, please visit www.probono.net.
Hey K-12 grade students! This is for YOU!
Wouldn't it be cool if you saw your artwork on the Google homepage? Google is inviting you to create doodles based on the theme “If I Could Invent One Thing to Make the World a Better Place...”
To enter the competition simply download the application form on this page, print it, doodle your version of the Google logo based off this year's theme and submit online or by mail.
You could see your artwork on the Google homepage, receive a $30,000 scholarship and a $50,000 grant for your school. Deadline is March 20th.
Have you seen the new The Britannica Library site!
Access all three encyclopedia levels and content -- Children, Young Adults, and Reference Center for adults.
Browse through tons of images, videos, magazine articles, primary sources, and more anytime and anywhere!
Advanced interactivity and multimedia content
Enjoy the same viewing experience on a tablet, smartphone, laptop, desktop computer, or any Internet-connected device with a Web browser.
Toggle between content for your reading level in an age-appropriate environment.
Now you have the perfect place to save favorite articles, images, and videos. It's called My Britannica.
You are invited to join millions of readers enjoying Keys to the Kitchen! It's the Big Library Read initiative!
February 17th – March 5th
YOU are invited to join millions of readers from all over the world to enjoy Keys to the Kitchen, Cooking Channel star Aida Mollenkamp’s comprehensive guide to becoming a more accomplished, adventurous cook. It’s all part of our partner OverDrive’s Big Library Read initiative to create a “global book club” and demonstrate the positive influence library eBook catalogs can provide to authors and publishers.
Big Library Read is an international program that gives libraries and library patrons unlimited simultaneous access to a popular title during the program, creating a virtual, global book club. Borrow "Keys to the Kitchen" using a valid library card, and enjoy on all major computers and devices, including iPhone®, iPad®, Nook®, Android™ phones and tablets, and Kindle® [U.S. Libraries] without worrying about wait lists or holds. Titles will automatically expire at the end of the lending period. There are no late fees!
From February 17 to March 5, 2014, download the eBook Keys to the Kitchen by Aida Mollenkamp free and without a waiting list in the following formats:
- OverDrive Read
- Kindle Book
- EPUB eBook
- PDF eBook
Keys to the Kitchen will be available for download to all major devices, including Kindle® and iPad®. Download this book and support the continued availability of eBooks in public libraries.
About the Author
"Aida Mollenkamp is a native Californian, food expert, and author on a mission to make every day delicious. She studied at the Cornell Hotel School and Le Cordon Bleu Paris before joining CHOW.com where she worked behind the scenes as Food Editor. Eventually, she moved to television where she hosted her Food Network show, Ask Aida, and later the Cooking Channel show, FoodCrafters.
Keys to the Kitchen – a modern manual filled with over 300 creative recipes – is her first cookbook. Aida currently hosts In The Pantry, a weekly web series on Yahoo! Shine in which she shares kitchen tips and tricks. She continues to share her food inspiration and adventures on her site, Pairs Well with Food."
About the Book
"Food Network and Cooking Channel star Aida Mollenkamp lays an invaluable foundation for cooks in Keys to the Kitchen. This comprehensive manual collects more than 300 innovative, contemporary recipes as well as color photographs, plenty of informative illustrations, a substantial technique primer, and helpful how-to information on subjects as wide-ranging as rust removal, throwing a cocktail party, and knife skills.
For members of the tech-savvy new generation who can’t cook but want to, this essential reference guide makes an ideal starting place and for those already at ease in the kitchen it’s full of “who knew” moments for expanding their repertoire of great recipes. Read a sample of “Keys to the Kitchen.”
Classified by Fern Michaels (2013)
Godmothers Series, Book 6
Teresa “Toots” Amelia Loudenberry is a wealthy woman by anyone’s standards. But the riches that mean most to her are the loving friends and family she’s accumulated over the course of a life well lived. And now that her daughter, Abby, has married her beau Chris and settled down near Toots in Charleston, life is even more satisfying than the delicious pralines sold at Toots’s bakery, The Sweetest Thing.
Abby isn’t the only on enjoying a little romance. Toots’s friendship with Dr. Phil Becker has grown unexpectedly close… and that brings both joy and complications. It’s one thing for a lady to be a little vague about her age, but Toots hasn’t been entirely honest with Phil about the number of marriages in her past. Frankly, after burying eight husbands, Toots suspects she should end her relationship rather than jinx Phil too.
As a distraction from her person dilemma, Toots throws herself into helping Abby and Chris open an animal rescue on their plantation. And then another diversion hits—this one deadly serious. Two young children have disappeared after visiting The Sweetest Thing, and police are combing Charleston with no trace. Toots immediately enlists Ida, Sophie, and Mavis to help in the search. But as Sophie’s psychic abilities draw them closer to the culprits, they realize the stakes are much higher than they ever could have imagined. Courage, love, trust, and daring have brought the Godmothers to where they are today, and they have never needed those qualities – or each other--- more… (From the book flap)
Other titles in the Godmothers series:
- The Scoop (2009) (Book 1) Available formats: Large print book and eBook.
- Exclusive (2010) (Book 2) Available formats: Standard and Large print books, Audio book on CD, eBook and eAudio.
- Late Edition (2011) (Book 3) Available formats: Standard and Large print books.
- Deadline (2012) (Book 4) Available formats: Standard and Large print books, and Audio book on CD.
- Breaking News (2012) (Book 5) Available formats: Standard and Large print books, Audio book on CD, and eBook.
Post written by C. Ford, staff member in the Collection Services Division of the Calcasieu Parish Public Library System.
There’s a new feature in our Digital Collection of eBooks, eAudios, music and videos. You can renew!!
The option to renew a title becomes available 3 days before the title is set to expire, appearing next to the title on your Bookshelf under your library Account.
- You can only use the renew feature once for each checkout.
- However, if there are no holds on a title, you can check it out again.
- Renewals work for any format.
- The renew feature allows you to place advance holds on titles that you currently have checked out.
- Renewing puts you in line to borrow a title again once your first checkout expires.
If there are no existing holds on a title, the Renew icon will be green. In this case, you can then borrow the title again immediately once your first checkout expires.
If there are existing holds on a title, the Renew icon will be grayed out. In this case, you can still use the renew feature to reserve a spot on the title's wait list so that you can borrow it again as soon as it's available.
- Once you renew a title, its Renew icon on your library Bookshelf will have a checkmark next to it.
- You can also track which titles you've renewed from your Holds page.
- As soon as your first checkout expires and the title is available for you to borrow again, you will receive an email notification.
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